We take care of every trip

Jan 20, 2024

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Your holiday is in good hands – Book with confidence

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We take care of every trip

We know you have options when it comes to booking your holidays and short breaks, which is why we take it very seriously that you trust us with your precious down time. One of our company values is ‘We take care of every trip’ and we truly mean it.

Flexible booking options

	Flexible booking options

We know that plans can change which is why we offer flexible booking options on many of our hotel deals. Occasionally, we do offer non-refundable deals as we will have secured a great price that you won’t find elsewhere. Our package holidays have their own cancellation terms, so it’s best to read this in full before booking.

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Transparency

We never hide anything in our T&Cs, that’s why you’ll find everything you need to know on the sales page including any cancellation terms or fees. We always ask that you read this fully before booking so that you know what your options are.

Read our reviews

We are very proud of our customer service team who work hard to give you the best experience for your stay. If you want to find out more, read our TrustPilot reviews here.

TrustPilot

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Please always follow government safety advice and check with your hotel or destination before travel if you are unsure.

The rates and discounts published in this newsletter are accurate as of the time of publication, but are subject to alteration without prior notice.

Secret Escapes Ltd. is a company registered in England & Wales under number 07026107, registered office 120 Holborn, London, EC1N 2TD United Kingdom.

If you can’t see a recent booking, there’s no need to worry. Certain payment methods – such as PayPal – can take up to an hour to be approved, so please bear with us. If you have any concerns about your booking, you can contact our customer support team by submitting your request on our contact us page.