Terms and conditions
*Pre-owned holiday homes from £19,995
Offer applicable to new customer purchases made though Haven between 1 January 2024 & completing by 31 December 2024, on selected pre-owned holiday homes at selected parks only. Exclusions apply. Subject to status and availability. For full T&Cs please click here.
30-day Lifestyle Money Back Guarantee
This is available to all new customers purchasing a new or used holiday home. It’s not available to existing owners or those wishing to part exchange their holiday home. If a new owner decides that the Haven lifestyle is not what they expected, they have 30 days from the date of holiday home handover (as stated on the holiday home handover form) in which to request cancellation of the sale.
Activating this Guarantee shall mean that the new owner cannot purchase another holiday home at any Haven Park within 12-months of the cancellation date.
Cancellation requests must be made in writing (in person, by post or e-mail) to the General Manager of their park. Requests received after the 30-day period will not be accepted. If delivered in person or via e-mail, the date of cancellation will be the date the request is received by the General Manager or their representative if they’re out of office. If the request is posted, it must be addressed to the General Manager, sent via the Royal Mail special delivery guaranteed postal service and owners must retain proof of postage. The cancellation date will be the first working day following date of posting and the request must be received within the 30-day cancellation period. Bourne Leisure (t/a Haven) accepts no liability for any losses incurred by the holiday home owner where the relevant park General Manager fails to receive the written request for cancellation.
The owner will be advised when the holiday home keys must be returned to the General Manager. The holiday home must be handed back in the same condition it was purchased. All add-ons, accessories & additional extras supplied at the time of purchase must remain with the holiday home. The owner will be refunded all monies paid to the park less costs incurred for siting and connection. We reserve the right to deduct further sums from the refund payment where damage or breakages have been caused to the holiday home or park.
New owners that have a finance agreement with one of our panel of lenders, are responsible for cancelling this with them. We shall not withhold any confirmation requested by our lenders where the owner has complied with the terms of this 30-day Lifestyle Money Back Guarantee.
These terms do not affect your statutory rights. For more information, please contact the local authority, Trading Standards or Citizens Advice Bureau.
Images are shown for representational purposes. Access to holiday home is subject to park opening times. Parks cannot be used as a permanent residence. Haven Leisure Ltd (t/a Haven) is registered in England (No. 01968698) and is a FCA appointed representative of Bourne Leisure Limited. Bourne Leisure Ltd is registered in England (No. 04011660) and is authorised and regulated by the FCA (Financial Services Register No. 312847) as a credit broker and insurance distributor. Registered office: One Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL.
