We’re answering your most asked FAQ’s…
To make sure your holidays go as smoothly as possible, we’ve pulled out some of our most asked questions for you ahead of time.
Check them out below and, if you still have questions, don’t hesitate to get in touch via our social media, or pick up the phone to chat to one of our lovely customer service colleagues on 0871 474 3000.
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Is my package holiday protected?
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Don’t worry, all flight-inclusive On the Beach package holidays are ATOL protected, so you can book with confidence. This means that if we (or one of our travel suppliers) has a problem, customers won’t lose money paid for a holiday or flight abroad, or be stranded in a foreign country. Although, there’s worse places to be stuck, right? …kidding.
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What’s the On the Beach Protection Promise?
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We believe in offering you the right protection for your holiday so you can have the kick-back-and-relax beach break that you SO deserve. With us, you can build a holiday that’s ATOL protected. Plus, with the added protection of our independent trust account and the Package Travel Regulations, you can rest assured that both you and your money are being looked after.
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We want your holiday to be the best you’ve ever had. We know you can’t wait to be devouring ice creams and dive-bombing into the pool – that’s why we offer three flexible payment options (with no sneaky admin fees) so you can spend all your time and energy on looking forward to your jollies instead. So you can either pay in installments, pay monthly or pay in full. Your call, we’re flexible either way.
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Is this email looking as odd as your partner doing the Macarena after a few beers? Click here to view in browser
Want to lose us like you lose your swimwear on the waterslides..? then and say adios to our emails!
The only spam you’ll find here is at the breakfast buffet. Add us to your address book to make sure our emails get through.
Legal told us to mention that you can find out how our flexible payments work, including terms that apply, by clicking here.
Yeah, we’re On the Beach Ltd a legit company in England and Wales and we have a fancy registered number to prove it: 03162982. Our gaff is 5 Adair Street, Manchester, England M1 2NQ, if you fancy sending us a postcard from your jollies!
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