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Dear Valued Guests and Travel Partners,
We hope this message finds you well. We are reaching out to you to share an important update about American Queen Voyages (AQV).
Despite our best efforts, demand for overnight cruises has not recovered from effects of the pandemic, and AQV has become a financially unsustainable business.
We therefore regret to inform you that AQV is being sold or shutting down. All future AQV cruises have been cancelled, effective immediately.
To help ensure an orderly shutdown process, AQV and our parent company, Hornblower Group, have initiated a court-supervised Chapter 11 process in the U.S. and ancillary proceedings in Canada.
Importantly, guests should expect to be fully refunded for cruise deposits:
- To apply for a refund, please visit www.AQVrefunds.com. For assistance, please call toll-free (888) 202-5784, or (747) 288-6437 for calls originating outside of the U.S. or Canada.
- Additional information is available at www.AQVinfo.com.
We would like to express our heartfelt gratitude to our guests, crew, partners and our local communities, all of whom have been an integral part of our journey. Over the years, we have had the privilege of creating unforgettable experiences and lasting memories for our valued guests. Your support has been invaluable, and we are truly grateful for the relationships we have built together.
We also extend our deepest gratitude to our crew members – the backbone of AQV – for their unwavering efforts and commitment. Their hard work and passion have been instrumental in creating exceptional experiences for our guests, and we are thankful for their contributions.
On behalf of all of us at AQV, it has been an honor to bring joy to so many lives, and we are deeply touched by the relationships we have formed and the memorable experiences we have helped create.
Sincerely,
Adam Peakes
President
Hornblower Group
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