PRIVACY POLICY FOR TRAVELLETTERS.COM
Effective date: 1st January 2024
1. Introduction
Welcome to TravelLetters.com (“we”, “us”, or “our”). Protecting your private information is our priority. This Privacy Policy describes our policies and procedures on the collection, use, disclosure, and safeguarding of your personal information when you access or use our Service. By engaging with our Service, you consent to the collection and use of information in accordance with this policy. Enhancing your experience while respecting your privacy is at the core of our values.
2. Effective Date and Updates
This Privacy Policy is effective as of 1st January 2024 and will be updated as necessary to reflect changes in our practices, the introduction of new services, or changes in law. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of the Service after any such update will constitute your acceptance of the revised terms.
3. Information We Collect
To provide a personalized and efficient experience, we collect several types of information, including:
- Personal Data: Information you voluntarily provide that identifies you personally, such as your name, email address, telephone number, and any other contact or identifying details you choose to provide.
- Usage Data: Automatically collected data generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
4. How We Collect Information
We gather information through various means, including:
- Directly from you: When you provide it to us by filling in forms on our site, communicating with us via contact forms, email, or other means.
- Automatically as you navigate the site: Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
5. Use of Collected Information
The information we collect helps us to deliver, improve, and maintain our Service. Specifically, we use information for:
- Providing and managing your access to our Service.
- Personalizing and enhancing your experience.
- Communicating with you about our Service, including responding to your inquiries.
- For our internal analytics and research to improve the Service.
6. Legal Basis for Processing (GDPR)
For individuals within the European Economic Area (EEA), our processing of your personal data is justified under the following GDPR legal bases:
- Consent: You have given your clear consent for us to process your personal data for a specific purpose.
- Contract: The processing is necessary for a contract you have with us, or because you have asked us to take specific steps before entering into a contract.
- Legal Obligation: The processing is necessary for us to comply with the law (not including contractual obligations).
- Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
7. Information Sharing and Disclosure
Your privacy is important to us. We only share and disclose your information in the following scenarios:
- Compliance with Laws: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Service Providers: We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In the event that we undergo a merger, acquisition, bankruptcy, or other transaction, your information may be transferred or shared in connection with the negotiation and/or conclusion of such transaction.
8. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.
9. Cookies and Similar Technologies
We employ cookies and similar tracking technologies to monitor interactions with our Service and to enhance user experience. Cookies are small data files stored on your device that help us improve our Service and your experience, see which areas and features of our Service are popular, and count visits. You have the option to configure your browser to reject all cookies or to indicate when a cookie is being sent. However, if you choose not to accept cookies, you may not be able to use some aspects of our Service.
10. Retention of Your Personal Data
We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, along with the applicable legal requirements.
11. Your Data Protection Rights Under GDPR
For individuals residing within the European Union, you possess certain rights under the General Data Protection Regulation (GDPR) regarding your personal data, including the right to access, correct, erase, restrict or object to our processing of your personal data, and the right to data portability. If you wish to exercise any of these rights, please contact us directly.
12. Your Privacy Rights in California
California residents are afforded specific rights regarding their personal information under the California Consumer Privacy Act (CCPA). These rights include requesting disclosure of the categories and specific pieces of personal information we have collected and the right to have such information deleted, as well as the right to not be discriminated against for exercising these rights. California users wishing to exercise their CCPA rights can reach out to us via the contact information provided.
13. Your Privacy Rights in Other Jurisdictions
We recognize and support the privacy rights of all our users, including those residing in jurisdictions with their own specific privacy laws. We are committed to providing the same level of privacy protection to all users, regardless of their location. If you are from such a jurisdiction and wish to exercise any rights you may have under your local laws, please contact us for assistance.
14. Securing Your Personal Information
We are dedicated to safeguarding your personal information and have implemented reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other types of misuse.
15. Children’s Privacy Protection
Our Service is designed for a general audience and not directed towards children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers promptly. If you believe that we might have any information from or about a child under 13, please contact us so we can take appropriate action.
16. Links to Other Websites
Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms of service of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites, products, or services.
17. Social Media and User-Generated Content
Our platform may offer you opportunities to engage in public activities, including submitting user-generated content and linking to or sharing content on social media platforms. We remind you that any information you share in public areas, such as comments sections or on social media platforms, becomes public and is not subject to this Privacy Policy. We encourage you to exercise caution when disclosing personal information in these public areas.
18. Contact Us for Privacy Concerns
If you have any questions about this Privacy Policy, your personal information, or if you wish to make a request regarding your data rights, please contact us using the contact information provided on our website. Our dedicated team is available to address any concerns you may have and to provide the necessary assistance regarding your privacy rights and the data we hold about you.
19. Exercising Your Data Protection Rights
You have the right to access, correct, update, or request deletion of your personal information. You may also have the right to object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. To exercise these rights, please contact us directly. We will consider and act upon any request in accordance with applicable data protection laws.
20. Data Protection Officer
To ensure rigorous adherence to data protection laws and regulations, we have appointed a Data Protection Officer (DPO) responsible for overseeing our data protection strategy and its implementation to secure data privacy. For any inquiries related to our privacy practices, data protection, and personal data management, please contact our DPO at the contact information provided on our website.
21. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes to our data practices. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.