| We are writing to inform you of a recent situation involving unsolicited email notifications received by some Enrich members. These emails appear to reference Malaysia Airlines bookings and Enrich membership details and were sent by a contact associated with a oneworld airline partner.
While this issue currently appears to affect a small number of cases, we are treating it with utmost seriousness. Malaysia Airlines has initiated a thorough investigation and is working closely with the oneworld alliance to determine the root cause and full extent of the situation.
What You Should Know:
- This is not a data breach or cyberattack involving Malaysia Airlines’ systems.
- Our website, mobile app, and Enrich systems remain secure.
- The situation appears to involve a third party using a booking management feature outside of Malaysia Airlines’ platforms to perform unauthorised changes to the affected Malaysia Airlines bookings.
- As a precaution, we have temporarily suspended access to Malaysia Airlines bookings via the affected partner while investigations are ongoing.
What You Can Do:
- Be cautious of emails that are not from @malaysiaairlines.com.
- Do not click on links or share personal details in emails you do not recognise.
- Always verify your bookings and Enrich account details directly through our official website or mobile app.
- Forward any suspicious emails to [email protected].
- If you’re unsure about any communication, please reach out through:
- Malaysia Airlines Contact Centre
- Premier Line (for Platinum and Gold members)
- Social media channels
- Live Chat via the app or website
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