Q. |
What are the basic requirements to use, purchase and gift points? |
A. |
You must be registered to the MasterKey loyalty community and be of adult age to book. |
|
|
Q. |
Can I pay partially with points and partially with money? |
A. |
Not possible to purchase services with a hybrid of points and currency. Itβs either all points or all currency. |
|
|
Q. |
Do purchased points expire? |
A. |
No! Your purchased points never expire. |
|
|
Q. |
Can I purchase points and give them to friends and family? |
A. |
Yes, you can. Itβs like a gift card, perfect for the holidays! |
|
|
Q. |
Can I share or transfer my points? |
A. |
Points from one loyalty account cannot merge into another account. |
|
|
Q. |
What happens if I cancel a booking made with points? |
A. |
Cancellations or no-shows on granted stays will forfeit the rewarded points. |
|
|
Q. |
Are purchased points refundable? |
A. |
Purchased points at a bulk for a discount are non-refundable, except where required by law, cannot be redeemed for cash, refunded, or returned. |
|
|
Q. |
How do I check my points balance? |
A. |
You can check your points in your MasterKey Wallet Dashboard or Contact Us. |
|
|
Q. |
When can I redeem my points? |
A. |
You can redeem your free stay when the amount of points accumulated matches the cost of the booking. |
|
|