| Effective 15 March 2024, Enrich member will have an option to receive One-Time Password (OTP) via WhatsApp or SMS for verification whenever you log in to Enrich Online. This one-time code will confirm your identity, ensuring that only you are authorised to access your Enrich account.
With WhatsApp method, you must have a WhatsApp account linked to your registered phone number and the OTP will be sent to your WhatsApp.
Advantages of WhatsApp OTP:
Security: A WhatsApp OTP is end-to-end encrypted, making it more difficult to intercept or misuse compared to traditional channels. Reach: A WhatsApp OTP relies on internet connectivity, which makes it accessible via Wi-Fi connection, regardless of your location. SMS OTP, while widely available, may face challenges with international SMS delivery and potential delays in certain regions. Convenience: A WhatsApp-based OTP is more convenient because it eliminates the need for mobile data to access your SMS to receive the OTP code.
WhatsApp OTPs come with a built-in SMS fallback option. If, for any reason, a WhatsApp OTP cannot be delivered, the system automatically falls back to sending the OTP via SMS.
Update your Enrich Account online to ensure that your Enrich profile is updated with your latest contact number which will enable you to receive WhatsApp OTPs.
Did not log in but still received a WhatsApp OTP or SMS?
Do not reveal or forward your OTP to anyone and let us know immediately if you think your account is compromised. |
